Refund policy

We will gladly accept returns and exchanges if:

1) Your order was not a custom order

2) And you contact us within: 14 days of delivery

3) And you ship items back to us within: 30 days of delivery

4) And items are received back in their original, unworn condition.

Cancellations:

If, for any reason, you have any problems with your order and you need to cancel it, contact us immediately for cancellation. Please note, however, that we can't cancel your order after it has already been shipped, or in the case of a custom order, after that custom order has already been made.

The following items can't be returned or exchanged

Because of the nature of the production of custom & personalized items, we can't accept returns or exchanges for them. If they arrive damaged or defective, we will replace or repair them at no cost to the customer, once they have been shipped back to us in the condition they were received. Please be aware that custom and personalized orders that are returned can only be refunded for the cost of materials at their current value, as in most cases, custom & personalized items can not be resold.

Return and exchange details

When you receive the item, if you feel for any reason that the item is not right for you, we will accept *returnable items back within 30 days for a full refund (minus the cost of shipping.) If you wish to make an exchange, exchanges will be handled as completely separate transactions, and shipped out accordingly upon receipt of payment for those separate purchases. Refunds for original items purchased will be paid out upon receipt of returned items as per conditions specified above.

Please make sure to send items back in the condition you received them in. Please make sure to purchase tracking and insurance from your shipping service provider; we won't be able to issue refunds for items lost or damaged in shipping, if there is no tracking info and insurance to recover them.

Once your *returnable item is safely returned to us, we will be able to refund you for your purchase.

*returnable items are only items that meet all of the criteria listed above in the first paragraph